Current Members - Frequently Asked Questions
CSA Frequently Asked Questions
Here are some questions I have gotten asked via email, put here for convenience.
Most answers are pulled from our member agreement, which members agree to when they sign up. If you have a question that isn't on this FAQ page please check the member agreement.
If you ever have a question, don't hesitate to reach out: [email protected] or 304-692-1044. We are here to make your CSA experience smooth, fun, and tasty!
How do I customize my box in your CSA software?
You will get a "this week's box" email from us on Saturday mornings on the weeks that you have a CSA pickup scheduled for that Tuesday or Friday. The email will tell you what items we have curated for the "farmers pick" version of your share that week.
If you are happy with that selection, you don’t need to do anything else – you will get the Farmers Pick box!
If you would like to customize your box from other items available at the farm, or add additional items, you can do so by using your account login here http://csa.farmigo.com/store/mountainharvestfarm.If you can’t remember your password, you can reset it there as well. This option to customize is available from Saturday morning to Sunday at 11pm; you can update it as many times as you wish until then.
Important Notes on using our store software to customize:
What if I need to skip a week?
From our member agreement:
Due to the short fall season, our fall FLEX policy is different than the summer CSA program. If you have a payment method linked to your CSA account, you can choose to skip a pickup week, and we can add those credits to your account for you to spend on additional produce items during the fall season. If you do not wish to have a payment method linked to your CSA account, you can choose to skip a pickup week and ask us to double another pick up week for you. We cannot roll credits from the skipped week over to the next season.
If you know far in advance that you need to use your flex box a given week, we appreciate early requests so that we can plan. Please place requests at the latest by the Friday before your next pickup day if you want to use your “flex box” option for the following week. This provides us with time to look for an alternative outlet to market the produce we had reserved for you.
If you used your flex option already and need to miss another week, please get a friend to pick up your box for you and share the bounty! You can also request that we donate your share to a local food pantry. Boxes already packed and forgotten cannot be counted towards our flex policy and will be considered fulfilled (See policy VI).
What if I receive a damaged item or have a problem?
Please let us know and we will make good on it. We stand by the top quality of our products. If we know about the issue the week it happens, we can do something about it. If you don't let us know until the end of the season in our survey, we all are worse off. :)
Here are some questions I have gotten asked via email, put here for convenience.
Most answers are pulled from our member agreement, which members agree to when they sign up. If you have a question that isn't on this FAQ page please check the member agreement.
If you ever have a question, don't hesitate to reach out: [email protected] or 304-692-1044. We are here to make your CSA experience smooth, fun, and tasty!
How do I customize my box in your CSA software?
You will get a "this week's box" email from us on Saturday mornings on the weeks that you have a CSA pickup scheduled for that Tuesday or Friday. The email will tell you what items we have curated for the "farmers pick" version of your share that week.
If you are happy with that selection, you don’t need to do anything else – you will get the Farmers Pick box!
If you would like to customize your box from other items available at the farm, or add additional items, you can do so by using your account login here http://csa.farmigo.com/store/mountainharvestfarm.If you can’t remember your password, you can reset it there as well. This option to customize is available from Saturday morning to Sunday at 11pm; you can update it as many times as you wish until then.
Important Notes on using our store software to customize:
- Please note that if you make changes to your box please be sure to "check out" and submit your order in your cart so that the changes are saved. You will get a confirmation email with your updated order. If you do not get a confirmation email, please email us at [email protected] to ensure your order is fulfilled correctly.
- All items listed in "credits" are available for trading. Items listed in $ are available for add-on purchase only. Full and Half Shares have 25 allotted credits per week; Light shares have 15. Unused credits don't roll over to subsequent weeks. If you purchase additional “credit” items beyond your weekly credits that come with your share, they will show up as dollar amounts in your cart. You can purchase additional items if you link a credit card to your CSA account. If your card was not already linked when you registered for the current season, you can do this the first time you check out. It will then be linked for automatic ordering for the rest of the current season. Additional items ordered beyond your weekly allotted share credits will be charged to your linked card on the night after delivery.
- We carry several add-on products from other local producers. When you open the store, you will be on the "Available This Week" category page which lists all the products we have, but if you want to see which are available for trade vs. add-on only, you can also click those categories.
- If you want more information about the products available, you can click on the items in the store to see a description of them and preparation tips.
What if I need to skip a week?
From our member agreement:
Due to the short fall season, our fall FLEX policy is different than the summer CSA program. If you have a payment method linked to your CSA account, you can choose to skip a pickup week, and we can add those credits to your account for you to spend on additional produce items during the fall season. If you do not wish to have a payment method linked to your CSA account, you can choose to skip a pickup week and ask us to double another pick up week for you. We cannot roll credits from the skipped week over to the next season.
If you know far in advance that you need to use your flex box a given week, we appreciate early requests so that we can plan. Please place requests at the latest by the Friday before your next pickup day if you want to use your “flex box” option for the following week. This provides us with time to look for an alternative outlet to market the produce we had reserved for you.
If you used your flex option already and need to miss another week, please get a friend to pick up your box for you and share the bounty! You can also request that we donate your share to a local food pantry. Boxes already packed and forgotten cannot be counted towards our flex policy and will be considered fulfilled (See policy VI).
What if I receive a damaged item or have a problem?
Please let us know and we will make good on it. We stand by the top quality of our products. If we know about the issue the week it happens, we can do something about it. If you don't let us know until the end of the season in our survey, we all are worse off. :)
